Overview of Our Refund & Cancellation Policy
First, S And B Promotions creates personalized physical emblems and digital graphics to individual client specifications. This refund & cancellation policy explains how our team reviews defect claims, replacements, and credits.
Furthermore, our commercial guidelines align with standard FTC consumer refund guidelines and fair trade practices.
Cancellations Before Proof Approval Policy
First, notify us immediately if you wish to cancel or modify your order. If our designers have not begun artwork digitizing or material setup, we issue a full refund promptly.
However, we deduct completed labor and design fees if work has already commenced before cancellation.
Cancellations After Proof Approval Begins
First, your digital proof sign-off authorizes physical production immediately. Because we manufacture custom patches exclusively to your specifications, orders become non-cancellable once sewing begins.
Consequently, if design changes remain possible before cutting, additional setup charges and revised schedules will apply.
Digital Design and Digitizing File Refund Terms
First, we deliver custom embroidery digitizing files and vector graphics as personalized digital assets. Once delivered, digital labor remains non-refundable.
Additionally, we provide complimentary stitch revisions to ensure your files match the agreed technical specifications completely.
Customer Proof Approvals and Refund Terms
First, clients must inspect proofs thoroughly, confirming spelling, Pantone colors, dimensions, and backing styles. Therefore, we bear no liability for errors present in approved proofs.
Furthermore, slight variations in computer screen colors versus physical thread sheen represent normal manufacturing characteristics rather than defects.
Damaged, Defective, or Refund Defect Claims
First, if you discover transit damage, stitching defects, or incorrect quantities, contact us within 48 hours of delivery. Specifically, provide clear photographs of affected items and packaging.
Consequently, when our team verifies a manufacturing defect, we immediately provide free remakes, replacements, store credits, or refunds under this policy.
Shipping Transit Issues and Refund Eligibility
First, courier transit delays do not automatically make a custom order refundable. Specifically, lost or damaged parcels undergo investigation under our Shipping & Delivery Policy.
Therefore, we collaborate directly with couriers to expedite replacement shipments whenever transit issues occur.
Custom Items Ineligible for Return
First, we outline items that do not qualify for returns under standard commercial terms:
- Custom patches manufactured in accordance with your approved digital proof.
- Delivered electronic digitizing and vector files that match your project scope.
- Emblems damaged by improper heat press application, washing, or post-delivery misuse.
- Orders delivered late due to incorrect shipping addresses provided by the customer.
Unauthorized Product Returns Policy
First, you must obtain written authorization from our team before sending back any physical package. Specifically, unauthorized returns will be rejected at our receiving warehouse.
Thus, contact our support specialists first to receive proper return shipping instructions and return labels.
Approved Refunds and Processing Timelines
First, we process all approved refunds directly to your original payment method within 3 to 5 business days. Consequently, your financial institution will post credits according to their schedule.
In addition, previously incurred courier freight charges and customs fees remain non-refundable where permitted by law.
Payment Dispute and Refund Resolution Policy
First, we encourage you to contact our customer care team directly to resolve any concerns quickly. Filing unverified payment disputes delays the resolution process significantly.
In addition, we submit all approved proofs, delivery tracking evidence, and signed invoices to payment processors during dispute evaluations.
Contacting Us Under Our Refund & Cancellation Policy
To request order assistance or file a defect claim, email contact@sandbpromotions.com or call +1 (479) 318-1134. Include your order number and photo evidence.
You can also review our general Terms & Conditions, check recent client reviews on Instagram (@sandbpromotion), or message our team through the contact portal.