Overview of Our Shipping and Delivery Policy
First, this shipping and delivery policy explains how S And B Promotions manufactures, inspects, and ships custom physical merchandise. Specifically, our team oversees every phase of order dispatch.
Furthermore, electronic deliverables such as embroidery digitizing and vector graphics follow a dedicated digital transfer process outlined below.
Custom Patch Production Time Policy
First, we initiate physical manufacturing immediately after you approve your digital proof and complete invoice payment. Specifically, standard custom patch production requires 7 to 8 business days.
Additionally, large wholesale quantities, specialty 3D puff molds, or complex vector revisions may adjust manufacturing duration accordingly.
Carrier Shipping Methods and Charges Policy
We partner with premier global couriers such as DHL Express and FedEx to ensure secure transit. Specifically, shipping rates depend on total parcel weight, destination country, and selected speed.
Consequently, we calculate and disclose all applicable freight fees clearly before you finalize payment.
Transit Delivery Estimates and Timelines
First, carrier transit estimates commence once our dispatch facility transfers your parcel to the courier. Generally, express global delivery requires 3 to 5 business days.
However, external factors like severe weather, holiday freight volume, or customs inspections may occasionally affect courier schedules.
Real-Time Order Tracking and Dispatch Policy
Next, we generate and email a courier tracking number immediately after creating your shipment label. Therefore, you can monitor your parcel journey in real time.
Furthermore, please allow up to 24 hours for carrier tracking servers to update initial scan milestones.
Verified Shipping Addresses Policy
You agree to provide complete and accurate delivery addresses, adhering to standard postal delivery guidelines. Specifically, include suite, apartment, and contact phone numbers.
Consequently, S And B Promotions cannot modify destination routing once the carrier takes physical possession of the parcel.
International Shipping and Customs Clearance
First, we ship custom merchandise worldwide to commercial brands and organizations. Specifically, international packages undergo standard border customs clearance.
Therefore, recipients remain responsible for local import duties, VAT taxes, and customs brokerage charges where applicable by law.
Package Inspection, Damage, and Missing Items
We urge you to inspect your package immediately upon delivery. Specifically, if you notice transit damage or missing emblems, photograph the exterior box and contents right away.
Then, contact our support specialists within 48 hours to request resolution under our Refund & Cancellation Policy.
Lost, Delayed, or Misdelivered Shipments
If tracking indicates delivery but you cannot locate your parcel, first check with building reception or neighbors. Subsequently, contact our support team with your tracking number.
We will immediately file a formal tracer investigation with the courier to locate or replace your shipment.
Split Shipments and Multi-Box Delivery
For high-volume wholesale patch orders, we may divide merchandise across multiple parcels. Consequently, separate boxes may arrive at slightly different times with individual tracking numbers.
Digital Embroidery File Delivery Policy
We deliver custom embroidery digitizing files and vector graphics via secure email within 12 to 24 hours. Therefore, please verify your email inbox and spam filters.
In addition, our team preserves digital backups of your master files for easy re-downloading whenever needed.
Contacting Us Regarding Shipping and Delivery
If you have questions regarding our shipping and delivery policy or need transit assistance, contact our dispatch team at contact@sandbpromotions.com or call +1 (479) 318-1134.
You can also explore our Terms & Conditions, discover recent patch deliveries on Instagram (@sandbpromotion), or submit an inquiry through our contact page.